A House Keeping Manager Is Needed In an Hotel In VI

Housekeeper

JOB DESCRIPTION

JOB TITLE Housekeeper
RESPONSIBLE TO General Manager
RESPONSIBLE FOR Assistant Housekeeper, Laundry Manager, Housekeeping and Laundry team members

 

  1. Summary of the Position:

The Housekeeper is responsible for the entire cleanliness of the Hotel, including Public Area cleaning, Rooms, Laundry Cleaning, and night cleaning. Responsibilities include achievement of financial targets, guest and employee satisfaction, developing and maintaining quality focus within the department.

  1. Key responsibilities:
  • To be aware of daily arrivals and departures to ensure proper planning is in place to ensure guest expectations are met
  • To work closely with the Front Office Manager to ensure consistency of communication is maintained (room moves, out of order rooms, rooms available for sale, etc…)
  • To ensure VIP are recognised and rooms are allocated and checked by a manager
  • To prepare daily, weekly and end of month reports and any other statistical information as required
  • To monitor room expenses to be in line with the monthly budget and to take action whenever necessary
  • To liaise with Purchasing and Account Departments to ensure Guest Supplies are available at all time
  • To be responsible for the preparation of statistical performance and forecast on a weekly and/or monthly basis and to assist in the preparation for the Housekeeping department
  • To establish and maintain Standard Operating Procedures for the housekeeping departments as per Fahrenheit Hospitality requirements
  • To ensure proper rational use of the hotel wings depending on the hotel occupancy when releasing room for sale to Front Office
  • To ensure lively and informative briefings are conducted with the team at the start of each shift
  • To train, develop and motivate the staff in order to achieve high levels of productivity
  • To ensure the team members are looking presentable with clean, ironed uniforms at all time and that team members are wearing name badges at all time
  • To ensure company policies and procedures are understood and adhered to by the team members at all times
  • To ensure a high standard of customer service is observed at all times
  • To ensure the weekly roster is made according the to the forecasted occupancy
  • To manage team members annual leaves throughout the year effectively and according to the level of hotel business
  • To carry out appraisals for the Housekeeping Department
  • To ensure a succession plan is in place within the department
  • To ensure Health and Safety procedure are understood and applied at all time within the housekeeping department
  • To ensure any faulty equipments or lightings in the rooms and public areas are reported to the Maintenance department and to follow up
  • To monitor out of order of rooms and liaise with maintenance to give regular update to Management
  • To liaise with Maintenance department on Room Care Program
  • To conduct Duty Management shift
  • To conduct any other reasonable duty as per Management instruction

 

 

 

 

 

  1. Job Specification:
  • Oral and written communication
  • Customer service orientation
  • Sales abilities
  • Planning and organising skills
  • To be quality driven and have a good attention to detail
  • Individual leadership
  • Development of Subordinates
  • Safety awareness
  • Analytical skills
  • Stress tolerance
  • Adaptability
  • Technical/Professional knowledge
  • To be able to take initiative and make decisions
  • Computer literate
  • Display energy and enthusiasm
  • To be friendly and courteous

 

  1. Key Results Area:
  KEY RESULT AREA TARGET
GUEST FEEDBACK ·        To ensure ratings for Room is maintained at the highest levels ·        Minimum of 85% monthly
PEOPLE ·        To ensure team members grooming

 

·        Management of annual leave days for team members

 

 

·        Succession plan

 

 

·        Training & developing of staff

 

 

 

 

·        Appraisals of subordinates

·        Management of weekly roster

 

 

·        Team briefing

·        No negative comments from Guests and/or management

·        Team members to complete the year without outstanding leave days

·        To identify the team members within the department and train

·        Regularly training

·        Increase speed of service

·        To avoid guest complaints

·        Every 6 months

·        Adequate scheduling of staff according to the level of business

·        Increase customer service

·        Ensure better flow of information between shift